Shipping Costs & Options
Our company performs shipping during regular business hours. All orders placed after 2:00pm, including priority and expedited, will be processed the next business day. Our preferred carrier is FedEx®.
Order Minimum Policy
We have no minimum at our online store.
Shipping Rates, Policies and Methods
Time to Ship
Most orders ship the next business day, and nearly all ship within 2 business days. However, we can not make guarantees about the exact date your order will leave our facilities. We can not anticipate periods of extremely high order volume, inclement weather conditions, acts of God, or other circumstances that may affect the ability of your package to ship within the normal timeframe.
Our preferred shipping carrier is FedEx, and all rates are calculated using FedEx methods. If you have your own preferred carrier, please send us a message to that effect so that we may adjust the shipping charges on your order.
Flat Rate Shipping
For your convenience, we utilize flat-rate shipping costs per FedEx method. This means that most domestic FedEx orders will have shipping charges calculated automatically attached during the checkout process. Certain oversize or overweight items may require an additional FedEx fee. We are not making money off your shipping and handling fees, we are only trying to cover the cost of delivering your purchase in a timely and reliable fashion. If you would like to discuss alternative shipping arrangements, please call one of our customer care representatives at (610) 863-4343 during normal business hours — Monday through Friday 8AM to 5PM Eastern Standard Time.
All shipping charges include handling & insurance. If you require additional insurance, please let us know in the comment section of the order form.
Order Expediting and Rush Delivery
All orders are packaged and shipped in the order they were received. In order to provide the best possible service to all our customers, we will not expedite individual orders under normal circumstances. We may allow (at our discretion) rush delivery to hospitals and emergency care providers, aerospace and aviation services, and public and private utilities in cases of service interruption. If you would like to be negotiate rush delivery, please call one of our customer care representatives at (610) 863-4343 during normal business hours — Monday through Friday 8AM to 5PM Eastern Standard Time.
FedEx Ground Timeline
Orders shipped by FedEx Ground have an estimated transit time specified by the graph below. This is provided for your convenience and for estimation purposes only, and should not be considered a guarantee of delivery within the given timeframe.
AMS reserves the right to ship international orders via our preferred method, particularly in situations where FedEx ground is not available. All of our orders will be shipped from Pennsylvania, and shipping costs will be added to the order total. In the case of returns, the customer is responsible for the return shipping costs to the warehouse. Furthermore, export documentation may be required before shipment is to be made and to be filled out by the customer. Incorrect or incomplete details may delay the products from being shipped.
Shipping Fees and Limitations
FedEx Limitations — FedEx will not ship to a P.O. Box address, so please refrain from entering a PO Box as anything other than a billing address. Some FedEx orders may be subject to “residential” charges: this is determined by FedEx, not by American Microsemiconductor, and we apologize for any inconvenience or resulting fees.
Your Shipping address must be correct. If any part is incorrect or missing, FedEx will charge back $10.00 to the customer for address correction.
Lost or Damaged Packages
Items damaged in shipment are insured. Inspect your order when it arrives. DO NOT sign for a damaged parcel without a full inspection of the contents. If you receive a damaged item, notify your local FedEx terminal within 24 hrs. or call (610) 863-4343 for instructions. Please call (610) 863-4343 if your order is not received within two weeks. It is most likely lost in transit. Orders may be tracked directly on www.fedex.com with the package tracking number. We can furnish that number, or we can track the package for you. Packages sent by U.S. mail require a 90 day waiting period to file a claim.
Neither American Microsemiconductor nor its suppliers will have any liability or obligation to customer or any other person for any claim, loss, damage, or expense caused in whole or in part, directly or indirectly, by the inadequacy of any products for any purpose, by any deficiency or defect in any product (whether or not covered by any warranty), by the use or performance of any products or by any failure or delay in store.americanmicrosemiconductor.com’s performance hereunder, or for any special, direct, indirect, incidental, consequential, exemplary or punitive damages, however caused, including, without limitation, personal injury or loss of business or profit, whether or not customer will have informed American Microsemiconductor of the possibility or likelihood of any such damages. Customer acknowledges that except as specifically set forth or referenced in this paragraph, there are no representations or warranties of any kind (including, without limitation, in advertising materials, brochures, or other descriptive literature) by store.americanmicrosemiconductor.com or any other person, express or implied, as to the condition or performance of any products, their merchantability, or fitness for a particular purpose, or otherwise. American Microsemiconductor assumes no responsibility or liability whatsoever for manufacturer’s product specifications or the performance or adequacy of any design or specification provided to arrow by or on behalf of customer.
Use of the customer’s part number on any document or on any products is for convenience only and does not constitute any representation by Arrow with respect to the performance, specifications, or fitness of any part for any purpose.
Customer Service and Satisfaction
Your satisfaction as a customer is very important to us. If you have any comments or questions, please call or email us at your convenience. We encourage you to leave us feedback about your orders and to inform us of any difficulties you may have encountered while navigating our website/online store.If you had issues with respect to usability, layout, design, or were unable to find what you were looking for, feel free to let us know by using the contact form or sending an email to.
Our store is being restocked all the time, and we add new items with regularity. If you would like to be alerted when new items become available, or receive an email when a product is re-stocked, please email us email us.